WCW News, Updates, and Releases

See what the partners are up to and what we’re thinking about… improving your sales performance, strengthening your leadership team, sharpening your business fundamentals and more.

2011 News, Updates, and Releases

December, 2011

• WCW adds the SuperSTAR Customer Service packaged program!
• View Official Press Release (.pdf)
• WCW releases Achieving a Winning Attitude
• WCW releases Communicating Effectively with Employees – Really!
• WCW releases Setting and Achieving Your Goals in the New Year!
• WCW releases Quality Service: Taking a Quantum Leap Forward
• WCW releases How to Motivate Employees – Guaranteed!
• WCW releases Coaching for Excellence
• WCW releases 5 Steps to Create Moments of Magic for Your Customers
• WCW releases Succeeding as a Leader
• WCW releases Why do Sales Training and Coaching?
• WCW releases Getting Along with Other People

November, 2011

• WCW releases Positive and Powerful Performance Management
• WCW releases The High Performance Formula: How to Motivate People
• WCW releases Achieving Customer Retention Excellence
• WCW releases The Power of Believing: The Key to Motivation
• WCW releases 3 Ways Customers Rate You – The Bottom Line in Customer Service
• WCW releases How to Be a Sales Winner
• WCW releases 3 Steps to Goal Setting That Works!

October, 2011

• WCW releases Your Greatest Resource
• WCW releases The Real Role of Sales Managers
• WCW releases How to Deliver Moments of Magic to Your Customers!
• WCW adds the Excellence in Management packaged program!
• Official Press Release (.pdf)

August, 2011

• WCW adds the Excellence in Supervision packaged program!
• Official Press Release (.pdf)

July, 2011

• WCW’s own Rick Conlow on Fox 9 News

March, 2011

• WCW introduces Dick Lewis!
• Official Press Release (.pdf)

February, 2011

• WCW releases Customer Loyalty Related to Customer Service

2010 News, Updates, and Releases

September, 2010

• WCW adds the Pumping the Colors packaged program!
• Official Press Release (.pdf)

March, 2010

• WCW releases Become a Successful Supervisor!
• Official Press Release (.pdf)
• WCW introduces Mike Navarre!
• Official Press Release (.pdf)

February, 2010

• WCW releases Achieving Supervisory Excellence!
• Official Press Release (.pdf)

January, 2010

• WCW introduces Alyssa Good!
• Official Press Release (.pdf)
• WCW introduces Allison Fendrick!
• Official Press Release (.pdf)
• WCW releases Creating a High Performance Team!
• Official Press Release (.pdf)

2009 News, Updates, and Releases

December, 2009

• WCW releases Telephone Skills that Satisfy Customers!
• Official Press Release (.pdf)

November, 2009

• WCW releases Handling Difficult People and Situations!
• Official Press Release (.pdf)

June, 2009

• WCW adds the Strength Deployment Inventory (SDI)
• Official Press Release (.pdf)

January, 2009

• WCW introduces Bruce Moorhouse!
• Official Press Release (.pdf)
• WCW introduces Meg Leach!
• Official Press Release (.pdf)

2008 (and prior) News, Updates, and Releases

December, 2008

• WCW introduces TC Bundy!
• Official Press Release (.pdf)

August, 2008

• WCW introduces John Pultz!
• Official Press Release (.pdf)

January, 2005

• WCW introduces Siobhan Judd!
• Official Press Release (.pdf)

WCW and CityBusiness, Minneapolis Leadership Series

• Leadership Advisor Articles
• This species of difficult boss apparently isn’t extinct (.pdf)
• In management, politics comes with the territory (.pdf)
• How to manage employees, from trainees to dead wood (.pdf)
• Don’t fall off the tracks after starting a quality program (.pdf)
• Don’t do all the work yourself; here’s how to pass it on (.pdf)
• To get employees to change, expand their comfort zone (.pdf)
• How do you tell resentful workers their ideas are bad? (.pdf)
• Money isn’t the only thing that can motivate workers (.pdf)
• Right Thinking, The Greatest Success Secret of All Time (.pdf)
• Myths about goal setting can make efforts seem doomed (.pdf)