Performance Improvement Video Blogs & Articles
Through our Vlog or Blog you will find practical and cutting edge material that will assist you in achieving bottom-line impact in these four areas:
- Sales Management and Training
- Leadership Effectiveness
- Customer Experience Improvement
- Organizational Development
Our goal is to revolutionize performance in organizations by helping managers improve their effectiveness. Our articles and videos will inform you with bite size management techniques that work, and coach you to execute them brilliantly.
Check out our new publishing site for books, training programs, self-study guides or events where you can continue to grow.
Recent Video Blogs
Execution Excellence: 4 Strategies for a Breakthrough!
Execution of business strategy determines the winners and losers today in the marketplace. For example, many companies have strategies to improve customer loyalty. Nationally the customer satisfaction rate is 76.3 according to ACSI. This is at best average, and is an indicator that many companies are wasting their efforts. Kotter says 75% of efforts to [...]
What’s Your Leadership Nature? – 3 Tips to Move Ahead Today
Most managers today are extremely busy chasing multiple priorities. It seems in every organization there is too much to do and not enough time to do it. You will be reminded about what’s important in this video. Rick will use a calculator, an IPhone and a book to demonstrate the positive side of your leadership [...]
How to Improve Your Customer Experience and Double Your Growth Rate by Rick Conlow
Most companies today have poor to average customer service. It costs them millions in lost sales and profits. Few managers or executives know how to fix the problems. Rick will share the five cultural habits of customer driven companies. Leaders and companies who learn these habits and apply them create gold mines for their organizations. [...]
Recent Articles
Execute Your Strategy Flawlessly: 4 Leadership Principles to Help You Win While Others Fail
Let me ask you a question. If a company has a cost leadership strategy they want to gain the maximum number of customers on price. Will they do everything they can to win, or not? Of course! They will identify tactics throughout the organization to succeed, right? Why is it that, according to a Fortune [...]
Leadership Effectiveness: Achieving Your Personal Best Results
Have you ever asked yourself this question: how can I be the best manager I can be? Or, how can I use my leadership ability to be the best at what I do? Here is the way to start to answer that question. Think of a time in your career when you did your best [...]
Understanding and Dealing with Office Politics
Here’s a question I received from a manager. Why do people in top management positions allow company politics to influence their business decisions – resulting in actions that, at times, don’t appear to complement the overall company? Being political means seeking to use or gain position power and influence. Why are leaders so political? Like [...]
New Years Resolutions: Purpose, Goals and Roles
Happy New Year! We are off and running in 2013. It’s a time to start again to get a fresh start from past difficulties or fast forward to greater accomplishments. Many people set New Year’s Resolutions. I remember being at the YMCA just finishing a shower after a workout. Two men came into the locker [...]
Beating the Sales Competition: 3 Steps to Exceeding Your Goals When Business Slumps
Bill works for a manufacturing company as VP of Sales. His company has new competition that is giving customers aggressive price reductions that is robbing them of key accounts. After analyzing the situation and implementing a plan, they cut some of their losses, but business is still well below last year. His job is now [...]
Sales Management Excellence: 5 Ways to Increase Sales Today
How can you increase sales today? That’s a challenge I hear frequently from sales management. If you have a competitive product, your only limitation is creative thinking. Here’s a story to illustrate a point. Einstein taught at Princeton for 22 years. Every night the janitor, who cleaned his classroom, would find the blackboard filled with [...]