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Loyalty Leadership

Good Customer Service Starts at the Top

Even the most skilled employees will falter and eventually stop caring if the leadership of an organization fails to deliver stellar customer service — externally and internally. Whatever efforts are made to attract good employees that are skilled customer service providers, whatever steps are taken to train and develop SuperSTAR Customer Service, the steam will run out of the service engine without leaders and executives delivering exemplary customer service. 80-90 percent of service problems are leadership related, according to Deming, Juran, and Crosby.

Customer Loyalty Leadership Training

We consult and work hand-in-hand with management until your customer service goals are achieved. WCW trains and coaches managers in four key service strategies:

  1. Planning
  2. Training
  3. Coaching
  4. Renewal