Opt In Image
Get in-depth leadership and high performance training:

Get our complimentary eBook and leadership video series on keys to improving employee engagement and reaching high performance in all you're doing!

SuperSTAR Training

Satisfy Customers Through Great Service

Deliver Moments of Magic to Your Customers! – SuperSTAR Customer Service Training

Tired of the same old approach to customer service training and the same old results? WCW’s SuperSTAR Customer Service will take your team and your service performance to new heights! Learn how managing Moments of Truth spells the difference between a customer’s Misery, Mediocrity, and MAGIC. SuperSTAR Customer Service is delivered one customer at a time.

Ready, Set, RESULTS! Through a flexible training format, you can adapt to the needs of your busy organization, and you and your team will learn to apply the five Moments of Magic that create SuperSTAR Customer Service:

  1. Mental Psyche
  2. The Greeting
  3. Meeting the Need
  4. Follow Through
  5. Handling Problems

And the best news? You’ll get immediate results when you apply these proven techniques. SuperSTAR Customer Service training is based on years of research and experience with clients.

Ask us about a “train the trainer” session for SuperSTAR Customer Service. WCW strives to develop the capability in you and will develop SuperSTAR Customer Service trainers for ongoing service success.