SuperSTAR Store: Books and Learning Packages
WCW has put together multiple programs packaged specifically to Improve Sales, Teamwork, Communication, Management and Supervision. Read the overviews below, or use the menu on your left to get more information on each.
SuperSTAR Leadership Model Book
This thirty-one-day book uses nine key performance drivers to evaluate and help leaders more quickly increase results and sustain them… (Read more…)
SuperSTAR Leadership Model: Self-Study Training Program
Practical but powerful, these proven strategies deliver immediate results in a self study format that helps you achieve dramatic… (Read more…)
SuperSTAR Leadership Model Workbook
Do you learn best by taking notes, doing exercises, planning solutions, and putting those solutions and plans into action? Then the SuperSTAR Leadership Model Workbook… (Read more…)
SuperSTAR Leadership Model: Group Training
New research shows that 75-80 percent of today’s employees are not committed to their companies’ goals – a shocking statistic… (Read more…)
SuperSTAR Customer Service Book
Performance-improvement experts, Rick Conlow and Doug Watsabaugh share the secrets of elite customer service providers and their firsthand experience… (Read more…)
SuperSTAR Customer Service: Self-Study Training Program
Take initiative and be a superstar when dealing with customers. It’s the right thing to do and it will get you noticed by your superiors… (Read more…)
SuperSTAR Customer Service: Group Training
According to the Profit Impact of Market Strategy study, organizations best at customer service vs the worst have a 12 percent… (Read more…)
Excellence In Supervision: Group Training
Excellence in Supervision is a self-awareness, skill-building program for people who are aspiring to become, or have recently become supervisors. The program’s objective …(Read more…)
Excellence In Management: Group Training
Good managers are important keys to success in any organization. The objective of Excellence in Management training is to provide… (Read more…)
SuperSTAR Coaching Self-Study Training Program
SuperSTAR Coaching is an individualized study program. It includes a coaching assessment, theoretical background, coaching exercises and powerpoint support. Managers will learn the proven and practical five-step coaching model, review this material and help lead their team to high performance. SuperSTAR Coaching will be delivered electronically, so you don’t have to wait for shipping!(Buy now!)
Other High Performance Resources
Excellence in Supervision: Essential Skills for the New Supervisor
This book will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situations, communicate confidently with your employees, peers, and manager, and establish expectations for high performance. As a supervisor you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Learning and applying these skills quickly is essential for any supervisor’s success. $13.95 (Buy now!)
Excellence in Management, Revised Edition: Bringing Out the Best in People
This book presents six keys to excellence in management. Examples of “best” and “worst” managers are provided for comparison. Exercises and case studies cover succeeding as a leader, communicating, persuading and influencing people, creating superior service, managing time, and much more. $16.95 (Buy now!)
The New Fieldbook for Trainers – Tips, Tools and Techniques!
This innovative book is a gold mine of field-tested principles, activities, instruments and designs. The materials will help you produce high impact training to support performance improvement initiatives for individuals and teams. Everything is reproducible and even customizable using the word processing files provided on disk. More than 60 tools, activities and designs are included. One look through this fieldbook, and you’ll agree that it is the most directly beneficial collection of tools for trainers ever assembled under one cover. 3-Ring Binder with diskette (Files are in Microsoft Word 7.0 and PowerPoint for Windows) $89.95 (Buy now!)
Creating a High Performance Team: Gain the Skills of Today’s Successful Leaders
Companies have become increasingly complex—both geographically and operationally. Old top-down leadership styles need to be replaced with two-way communication and collaboration. Learn the specific tasks you’ll need to orchestrate in order to lead teams successfully in today’s organizations. $14.95 (Buy now!)
Achieving Supervisory Excellence: Be the Leader Your People Need
Business is moving faster. The economy is getting tougher. Competition is more intense. Simply put: the need for excellent supervisors is stronger than ever before. Become the supervisor your company and your people need right now. Learn how to be more effective and how to significantly increase the productivity and performance of your employees. $18.95 (Buy now!)
Become a Successful Supervisor: Develop Essential People Skills
Becoming a supervisor for the first time usually comes with mixed emotions anda lot of questions. Will you be able to help others in ways no one did for you? Can you manage people effectively when they used to be your peers? Where do you start? Get the answers to all your questions and learn to be an effective and confident leader. $14.95 (Buy now!)
Handling Difficult People and Situations: Lead People Through Adversity
The customers and suppliers you need to work with effectively may be outside your company or in the next office and you may not always see eye to eye. Even if you have strong interpersonal skills and common goals, conflict can happen. Make sure you know how find common ground, calm emotions and forge a productive path forward. $14.95 (Buy now!)
Telephone Skills that Satisfy Customers: Unleash the Full Potential of the Telephone
They’ve been around since 1876. They’re on every wall, desk and pocket in your life now. It’s easy to take the phone for granted. But with the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment through the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers. $14.95 (Buy now!)
